Mar 28, 2022
We have a unique experience that not a lot of other brands have. Renters want to know us and get the authentic experience of our properties through our social accounts. I got a little tipsy with Delany Duke from Landmark Properties at the Multifamily Social Media Summit and talked all things UGC and EGC.
Mar 18, 2022
What’s the difference between customer service and customer experience? And how can we figure out exactly what our prospects and residents expect? Noah Echols, VP of Marketing & Customer Experience at CARROLL, joined us to answer these questions and more. Plus, Noah shares his predictions for future...
Mar 14, 2022
Have you ever received a questionable email from your boss about buying gift cards? Do you rely on just your password alone to protect your accounts? In this bonus minisode, Sydney chats with Josh Glastein, Chief Information and Technology Officer at Berkshire Residential Investments on all things cybersecurity. Plus...
Mar 11, 2022
You can’t improve what you can’t measure. In this week’s episode, we nerd out over all things data with special guest Joshua Bowie, Director of Analytics and Marketing at Gables Residential. He shares how his team takes a holistic approach to improving the customer experience by using data to create and...
Mar 4, 2022
Video, Video, Video. By now, any marketer worth their salt knows that video content is what audiences want. (Video not only performs better on social, it’s also favored by search engine algorithms.) Kristi Fickert, VP of Enterprise Growth at Realync, stopped by the pod to obsess with us over all things video, from the...